TERMS AND CONDITIONS
Thank you for choosing Decor by Dulce & Linen Rentals for your event!
Pick up times are on Thursday from 1:00-8:00 pm & Friday from 1:00-5:00 pm for weekend events. Furniture, chairs, tables, and large item rentals pick up times are on Friday only or by appointment on Saturday & Sunday Return hours are on Monday 1:00-8:00 pm. Sunday returns by appointment only.
For weekday events, pickup times are schedule the day before event date and must be return the day after the event.
Taking care of items: it’s important for all equipment must be brought indoors while not in use. Meaning at night after the event and or during rain, they must be inside. Do not place wet or heavy soiled linens in bags, they will mildew and replacement fees will be charged. All equipment must be operated by an adult.
Decor by Dulce & Linen Rentals is not responsible for any injuries resulting in misuse of equipment
Final Payments: are due prior to your event date unless agreed upon, and signed off. For Decor Packages such as setups, final payment is due a week prior to your event date.
No checks are accepted day of pick up or day of set up. All checks must be in 1 week prior to event date.
Return checks: you will be charged $35 per returned check
Reservation Deposit: The deposit required in order to reserve items is 25% of the total balance unless agreed upon and signed off on. If said deposit is not made, items will not be packed and prepared for your event until your arrival.
Cancellations and reductions Policy: once you reserve rentals and place a deposit all other requests for your items on your dates are turned away to keep our agreement with you. So in any event you must cancel, we must have it in writing. All cancellations and Reductions will lose their deposit. We ask for a 25% rental deposit.Week of reductions will result in an additional 50% of rental value charge. Cursing or yelling at our staff will result in us canceling your entire order.
Renters Responsibility/damage : Decor by Dulce & Linen Rentals will hand over the rented items and as of that moment, the renter assumes full responsibility of the items. The renter agrees to pay for lost or damaged items. Damages include but are not limited to, burned items, waxed items, ripped items, mildewed items, ink on items.
Security Deposit: Decor by Dulce & Linen Rentals requires a security deposit information in the case items are not returned or damaged. This is made in the form of credit card information sheet.
No-Show: if you do not pick up your items there will be no refunds.
Returns : if an item is returned late, the customer will be charged for an additional day, and every day after. If the items are not returned within 3 days of return date, replacement fees will be assessed and charged to the credit card on file.
Garden chairs and/or tables are not to be left out overnight as they do get damaged by the morning mist.
All items should be kept from damage including but not limited to fire, wax, gum, ink, marker, mist.
Items should be kept indoors while not in use.
Items will be washed for regular food but must not be returned with food chunks on them.
With this deposit you agree to these terms and conditions. You hereby agree to take full responsibility for items as of pick up and until return.